This looks vaguely interesting, the Enterprise 2.0 TV Show with Jeremy Geelan, where the first episode is announced for today.
We’ll see how the first show turns out, the website’s needs an overhaul (text as graphics – brrrrr).
Accenture gets into Intranet 2.0
Via IT Business, an insight into Accenture’s efforts to introduce web 2.0 concepts into their corporate intranet:
[…] borrowing ideas from online services such as Facebook, De.licio.us, YouTube, Wikipedia and Second Life to remake Accenture’s employee intranet.
Just this month, Accenture went live with a new global employee network that looks much like Facebook, the popular web site on which mostly young people share pictures and information about their interests.
Accenture also has visual, context-assisted search capabilities already up and running. […] picked up on the idea of allowing every user to tag content as the De.licio.us web site does, thus creating a co-operative way of classifying material that benefits all users.
[…] And there will be wikis – co-operatively edited Web pages – to allow anyone in the company to publish material for internal use. “If you make it easy for your employees to publish information, they’ll publish information,”
[…] “The younger employees carry it,” he says – they will be the first to publish on wikis, to tag content and so on. Others will follow as they see the value, though Rippert adds that some of the new capabilities, such as improved search functions, will replace the old way of doing things and employees will have little choice about using them.
I wonder what other elements will be introduced next. Social bookmarking would seem to be a logical next step, or perhaps internal blogs?
One Reason Why Knowledge Management Fails
Well, comes at no surprise, via Mike Gotta:
[…] blogs, wikis, social networking – none of this matters if companies treat people poorly and worse – institutionalize such actions.
and
With all the talk about Enterprise 2.0 and the resurgence of knowledge management, we tend to forget that employees are influenced (in terms of attitude, behavior, engagement) by both the macro messages that a company sends to its workers as well as the micro messages that come from a worker’s day-to-day management channel.
Yes, clearly not all organizations are ready for the roll-out of social software of any kind. So techno-crazy-high-flying expectations about social softwares impact on organizations should be seen critically, as Tom Davenport rightfully notes.
Then, knowledge cannot be conscripted, it can only be volunteered, and people know more than they can say. So caring and thinking about change management and ways of implementation is really essential … ever considered “adding” (social software sphere) change management consultants like me to your implementation efforts?
Interview with Ross Mayfield
Paul Dunay interviewed Ross Mayfield on wikis and published it as a podcast. You can’t download the audio file, but you can listen to it via a flash player.
I like this way of presentation, as it shows the cut marks of the recording and allows to skip forward and backward in the TOC:
Start podcast 00:00:00
Enterprise 2.0 defined 00:00:28
First Enterprise 2.0 deployment 00:02:07
How to Implement a Wiki 00:02:46
SAP’s Wiki implementaion 00:04:55
External marketing Wiki example 00:06:06
The Best Way to rollout a Wiki 00:08:13
How to build Adoption of your Wiki 00:11:55
What is the typical first project to start a Wiki? 00:14:59
How to get more info on Wikis 00:15:48
This interview touches also a lot of stuff that I layed out in my presentation here. No wonder I recommend both to anyone interested in social software for the enterprise …
BEA en.terpri.se
In my presentation I shortly introduced BEAs en.terpri.se initiative, i.e. launching three Web 2.0 style applications for their enterprise customers:
- Ensemble (for mashups)
- Pages (drag-and-drop collaborative workspaces)
- Pathways (an information discovery tool)
Well, more (product) information at en.terpri.se of course, Dana Gardner has info on the background of these offerings here, Chris Bucchere has more insight into the value proposition, the concepts behind this move and its overall position in the uptaking of the enterprise 2.0 theme. I would argue that this strengthens and validates the overall trend that incumbent enterprise software shops are incorporating web 2.0 features into their products (and business models).
And this move also reflects the findings of several enterprise 2.0 studies (like those by Forrester and McKinsey) on which I plan to blog about over the coming easter holidays … let’s see how this pulls all together.
Emergent wiki uses in organization
Chris Fletcher on pragmatic wiki adoption, adding to Bill Ives take (“Creating Successful Niche Content Spaces on the Web“):
[wikis] work best when there is a specific business need – getting teams to collaborate around a specific business issue or building community around a service offering is a great way to get individuals to start to experiment with how the wiki can be used
Straight to the point. He also argues against big bang approaches of wiki deployment, something that I can understand very well, and argue for all the time. In fact one big advantage of wikis is their capacity for emergence, i.e. letting patterns of usage evolve over time, which is not really leveraged when we install wikis in a pre-defined top-down way. Interestingly, betting on emergence does not collide with the demand for “specific business needs”, when these
- only define a starting point for wiki usage
- don’t restrict extensions and cross-theme wiki-linking
- are (constantly) evaluated and adapted
Vortrag AK Wissensmanagement
Mein Vortrag für das Meeting des Arbeitskreises Wissensmanagement:
Heute abend, 18:30, bei der MFG Medien- und Filmgesellschaft Baden-Württemberg mbH im Bosch Areal, Stuttgart.