How to teach digital immigrants in non-profit organizations …

In Jon Udell’s Interview series with innovators, this time it’s Beth Kanter (more at ITC). In the podcast she

[…] describes the strategies she uses to teach digital immigrants in non-profit organizations how to use Web 2.0 strategies to communicate and collaborate more effectively. Tools and techniques are abundant, but there’s truly an embarrassment of riches. The challenge is to connect people with solutions that make sense to them. How? Look for teachable moments, rely on enlightened self-interest, and take small steps.

I like her perspective on change management and adoption, these are good ideas also for “standard” implementation settings in companies. Here’s the mp3.

Intellipedia’s origins

In IT Conversations there’s this interview (mp3) Jon Udell does with one of the promoters of web 2.0 in US intelligence agenicies: Lewis Shepherd.

As senior technical officer for the Defense Intelligence Agency and chief of its requirements and research group, Lewis Shepherd has promoted and observed a remarkable transformation that’s occurring inside the U.S. intelligence community as analysts begin to embrace Web 2.0 practices. There’s a long way to go. But already thousands of analysts are contributing to Intellipedia, an internal system based on the same software that powers Wikipedia. And a vibrant internal blogging culture has evolved too.

In this conversation, Jon Udell and Lewis Shepherd discuss the origins, progress, and future of these initiatives. They also discuss broader IT efforts within the Department of Defense: service-oriented architecture, consolidation and virtualization, and the relationship between informal Web 2.0 and formal “Web 3.0” approaches to the semantic Web.

Digital business podcast

Looks interesting, this new podcast by Financial Times digital business team (here the mp3), all about collaboration and web 2.0 in the enterprise:

Polycom CEO Bob Hagerty weighs the merits of videoconferencing versus ‘physical relationships’; Nicholas Carr introduces Internet 2.0; columnist and author Ade McCormack begins a new regular feature demystifying complex IT topics; and Alan Cane asks Andy Mulholland of Capgemini what corporate mash-ups are all about.

Podcast on Motorolas wiki use

Dan Bricklin writeups a podcast (mp3) with Toby Redshaw of Motorola on their continued wiki use. Sound quality is not that good, it’s a telephone call recording after all, but it’s OK for me.

We learn about Motorola’s internal usage of wikis and blogs, the ways of implementation, actual usage in the organization, the role and usefulness of wiki gardeners and yet more on success factors :

They prune old and unused content, sometimes having a blog that lasts just a very short time. They work hard to keep it all fresh and up to date. They have knowledge champions in various areas who help do this. He feels these “domain owners” are an important part of facilitating the “quality” of the information and its organization. This is internally oriented, which has everybody with the same mission of advancing the company’s goals and under the same governance to keep out bad behavior, etc. This is not Wikipedia on the public web.

I also like this take on the further ways of Enterprise 2.0 concepts as they make inroads into all corporate environments (given that Motorola has probably a high geek-factor in its workforce anyway):

Toby sees an evolution towards “enterprise mashups” with business process management, enterprise information management systems, structured data management systems, data warehouses, and wikis. Process management data that shows a choke point or other problem in a process can link back automatically to a search of wiki data to find prior material relating to that situation and even identify individuals to be called in. They are trying to use both structured and unstructured information.

And there’s more interesting stuff, worthy 45 minutes.