Web 2.0 enabled knowledge worker productivity

I’ve noted the excellent “Ask Charlie” slideshow on Enterprise 2.0 before. This seems to have triggered a round of look-alikes, take e.g. this slideshow on web 2.0 enabled knowledge worker productivity and work styles (“A new way to define a productive worker”):

Well, yes, this is worthy pointing out even when it’s not in the line of the burstyness vs. busyness discussion (which I’ve really liked) – oh, and just ignore the spotty spelling here and there.

Wiki Wednesday in Stuttgart

Cedric und ich hatten die Idee schon länger, nun machen wir Nägel mit Köpfen: Wir organisieren den ersten Wiki Wednesday in Stuttgart.

Vorläufiger Veranstaltungsort ist das Vinum im Stuttgarter Literaturhaus (Bosch Areal, Nähe Liederhalle). Den Termin werden wir in den nächsten Tagen festlegen … ein Mittwoch wird es sicher sein.

Wer Interesse an der Teilnahme hat, kann sich hier in die Teilnehmerliste eintragen bzw. mir eine Nachricht senden.

Werte statt Macht

Sören Stamer, CEO von Coremedia (hier das Video seines Next07-Vortrags), im Interview mit dem Fischmarkt-Team, u.a. zu zeitgemäßer Unternehmensorganisation aber auch den Implementierungserfahrungen bei Coremedia, u.a.:

Was bedeutet die Post-Web-2.0-Ära für klassische Unternehmen?

Der Hauptpunkt ist der, dass der Kampf gegen den Paradigmenwechsel nicht zu gewinnen sein wird. Jedes Unternehmen kann zwar versuchen, dagegen zu arbeiten, aber meiner Meinung nach wird man mit dieser Strategie nicht erfolgreich sein können. Traditionelle Modelle mit starren Hierarchien und starker Machtorientierung werden leiden und möglicherweise untergehen, weil die Welt um sie herum sich grundlegend ändert.
[…]
Mit dem Medium Internet hat sich eine kulturelle Revolution in Gang gesetzt: Selbstorganisation statt starre Hierarchien. Kompetenzen statt Kontrolle. Kooperation statt Kampf. Werte statt Macht. Technologie hat somit in erster Linie einen kulturellen Effekt.

Web 2.0 changing decision making processes within organizations

More on Chambers keynote by the people of Avenue A | Razorfish, pointing out his argument that decision making processes (at least at Cisco …) were changed and accelerated:

And when talking about web 2.0 [Chambers] specifically drew attention to social networking as changing decision making processes within organizations.
[…] Chambers emphasized that social networks are changing businesses making them less hierarchical and more network oriented.

Well, yes, strengthening (and leveraging) social networks via social software may facilitate this, decision making can be accelerated (and be more distributed, democratized, deconstructed, diversified, …).

In fact, the main change effect is not acceleration (but the change effects in brackets …).

Alas, be warned, your results may vary, social networking in the enterprise is not “easy”. One reason is that this is not a technology problem (with some kind of tech answer), but a people problem. Supplementing organizational hierarchies and “command and control” decision structures with free-form collaboration and teamwork approaches needs some serious thinking before “kicking-off these projects”, taking into account that this calls for broad implementation approaches, lead and energized by skillful managers, and more …

Then (and only when …) we employ freeform social software and enterprise 2.0 concepts we can ease implementation, like when we leverage bottom-up mechanisms that are already in place, and allow for the emergence of usage and networking patterns that reflect and support the actual informal networks that exist in the organization anyway.

Social software may enter the corporate world quite naturally in the end …

Social Software works better in the enterprise

Via 7daysandmore: Ann All in The Visible Enterprise:

Web 2.0 technologies will work better in the enterprise than they do in the world-at-large

Yes, many of the adoption issues we see root in misunderstanding and underestimating the fit between social software concepts and corporate collaboration needs. This is especially clear when looking at user groups: In a corporate setting we know who uses our systems, who contributes to the knowledge base etc. A lot of fear thus rests on wrong assumptions, like when we suspect that users may vandalize our wikis, push rumours, etc. … after all, they are not only sers, they are our employees.

Ann also notes that

Social networks make the most sense when folks share common goals and objectives, want to compare notes on topics of mutual interest, and maybe do a little networking — as in, say, a workplace. The incentive would be especially strong if folks had coworkers scattered about the globe.

Yes, she’s right, virtual knowledge work processes would benefit significantly. Moreover, as social software allows these processes to be as ad-hoc, connected and adaptive as needed, efficiency gains will follow suit when people can be more effective at their jobs.

So installing and leveraging web 2.0 infrastructure (and that means much more than a disparate wiki here and blog there) is basically good business sense.