How to teach digital immigrants in non-profit organizations …

In Jon Udell’s Interview series with innovators, this time it’s Beth Kanter (more at ITC). In the podcast she

[…] describes the strategies she uses to teach digital immigrants in non-profit organizations how to use Web 2.0 strategies to communicate and collaborate more effectively. Tools and techniques are abundant, but there’s truly an embarrassment of riches. The challenge is to connect people with solutions that make sense to them. How? Look for teachable moments, rely on enlightened self-interest, and take small steps.

I like her perspective on change management and adoption, these are good ideas also for “standard” implementation settings in companies. Here’s the mp3.

Zweiter Wiki Wednesday Stuttgart …

Nächste Woche, d.h. am 26. September, findet der zweite Wiki Wednesday Stuttgart statt. Infomationen und Eintragung im Wiki.

Wiki Wednesday Stuttgart Logo small

Los geht es mit einem lockeren “Get together” im Vinum (Literaturhaus, Bosch Areal) um 18:00 Uhr, ab 19:00 Uhr bis ca. 21:00 Uhr werden wir in den Räumen der MFG sein, danach könnte (wie beim letzten Mal) wieder ein lockeres Ausklingen bei Bier und Flammkuchen stehen …

Cedric hat hier eine Aussage von mir betont, die man sogar als Mission Statement bzw. als Executive Summary für den Wiki Wednesday verstehen kann:

Der Wiki Wednesday Stuttgart soll Neugier und Interesse am Thema Social Software für Unternehmen wecken. Es geht […] darum Scout, Navigator und Educator zu sein, und dadurch auch Leute anzusprechen, die von den Möglichkeiten bisher nur wenig erfahren haben. Aber natürlich sollen auch Insider und erfahrene Anwender kommen.

Some APO 07 Bangkok pictures

I am back from my holidays in Denmark (some pictures of Römö), and I finally found time to put some of the pictures together that I took during my Bangkok assignment. I’ve got a lot more to share, email me if you’re interested … (valid only for participants, of course). Then, I will try to summarize some of my learnings in one of my next posts (as soon as I’ve got more time – one shouldn’t take vacations, work just keeps piling up …)

Intellipedia’s origins

In IT Conversations there’s this interview (mp3) Jon Udell does with one of the promoters of web 2.0 in US intelligence agenicies: Lewis Shepherd.

As senior technical officer for the Defense Intelligence Agency and chief of its requirements and research group, Lewis Shepherd has promoted and observed a remarkable transformation that’s occurring inside the U.S. intelligence community as analysts begin to embrace Web 2.0 practices. There’s a long way to go. But already thousands of analysts are contributing to Intellipedia, an internal system based on the same software that powers Wikipedia. And a vibrant internal blogging culture has evolved too.

In this conversation, Jon Udell and Lewis Shepherd discuss the origins, progress, and future of these initiatives. They also discuss broader IT efforts within the Department of Defense: service-oriented architecture, consolidation and virtualization, and the relationship between informal Web 2.0 and formal “Web 3.0” approaches to the semantic Web.

Periodic Table of Collaboration

Mindquarry have devised a nice visualization, aka the “Periodic Table of Collaboration” differentiating four categories: People (Roles), Productivity Software, Collaborative Software and Methods.

Elements of Collaboration

The aim of “Elements of Collaboration” is to give an overview about current collaboration techniques and technology and to show how better collaboration can lead to improved workflows and higher productivity.

This aim is ambitious – while providing an overview is cool and I really like this approach it surely does not show how workflows can be improved or how productivity may benefit – besides, any concept that presents IE and Outlook under the hood of productivity software is seriously flawed in my mind …

Joking aside, there are a lot of clever ideas and concepts collected and refined, it may serve very well as starting point for (collaboration-oriented) discussion, more than e.g. the other enterprise 2.0 visualizations I’ve pointed out here, summing up then:

This framework provides a concise view of the nature of Web 2.0. While one can debate whether all important issues are collected, this visual approach lends itself to kicking off discussions (where one can elaborate further on). It provides a nice starting and reference point, and this is essential: When advising on the ideas and concepts of Enterprise 2.0 in the corporate world, I’m experiencing that it’s best to explain both instruments (methods and tools, i.e. the “how”) and goals and visions (paradigms and principles, the “why”) intertwined …

No evangelists needed …

Via Preoccupations, this quote from Headshift:

I am sure organisations will eventually be able to create, within their online spaces, the sort of interaction, collaboration and sharing that takes place in the “wild world” of the Internet. Until then, we just have to help them make the most of the tools they have (or get) and provide them ideas on how to, slowly, start rethinking their internal processes, culture and view of the world.

Couldn’t express it better. When arguing for enterprise 2.0 adoption no evangelism is needed, one should rather focus on coaching, facilitating and education. When people just love their established systems, this is more apt than calling for revolutions of any kind.

So keep your cool, while Enterprise 2.0 is still in many ways an early adopter game, adoption is uptaking and we’ll see more demand as the first adopters report their (positive) experiences.